We calculate warranty based on the day of purchase. PlayStation and Sony Mobile products and accessories are not included. Sony is not responsible for damaged or misplaced storage or optical media.How it works:Our warranty checker only includes our consumer electronics products, such as our TVs, Audio & Video devices and Cameras & Camcorders. For example, if an attached accessory is not returned after the repair has been completed. This is to avoid potential disputes in the future. If any accessories are included with the main unit for the repair, it's important to specify which accessories have been included. Make sure you've removed the following product, as these might be discarded, misplaced or damaged during service: a battery charger not working as intended). Only send accessories with the equipment if they are relevant to the repair (e.g.
Mobile: Check the user guide of your device for more information on how to back up your data.
DIME: Find out how to transfer pictures or movies to a Windows 10 operating system.
VAIO: Find out how to use the Rescue Data feature to back up data.
Sony Android TV: Find out how to create a backup of your channel list and how to perform a factory reset.The following articles give you step-by-step instructions: You can do this by transferring your files to your computer, memory card or external USB storage device. Sony is not responsible for any loss of personal files during a repair service, so we highly recommend that you create a backup of your files before sending us your product(s). This means that all the data stored on the device, such as music or pictures, will be deleted. When a product undergoes repair, it will be restored to its original factory settings. Be sure to provide them with all the information you’ve gathered.Ĭlick to find your authorized service center Your ASC will guide you through the rest of the journey. Use the ASC locator to find suitable ASC locations nearby. Now that you have your complete file, it’s time to find an Authorized Service Centre (ASC). Step 4: Locating and contacting your Sony Authorized Service Centre
You can download and print our template to help you summarise the required information. A clear description of the issue will help the repair team on its way. Name, address, e-mail and two phone numbers (daytime if possible) If you’re unsure about the warranty period in your country, check our overview. Verify if your product is within warranty or have your extended warranty details ready.
Lost your invoice? Don’t worry, if your product is still within warranty, your retailer should have a digital copy.Ī genuine invoice should include the following: Your invoice helps us and to verify if your product is still within warranty. Providing the model name, serial number & IMEI number (Mobile only) allow us to exactly identify your product and get additional information that benefits your repair journey. Where can I find my model name or serial number? My product/model name My serial number IMEI number (Mobile only) Once you are confident that a repair is necessary, you’ll need some information near at hand. Step 2: What do I need and why do I need it? We will guide you through the necessary steps to make your repair journey as pleasant and convenient as possible.ĭid you drop by our quick troubleshooting tool (TV, Headphones & Mobile only)? If you’ve missed it, confirm if you really do need to book a repair: often repairs can be avoided!